Refund and Returns Policy

Thank you for shopping at genviro. We appreciate your business and want to ensure you are satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.

Timeframe for Returns

You have 30 days from the date of delivery to request a return. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Please get in touch with us if you have questions or concerns about your specific product.

Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us to arrange the return and shipment of the replacement.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address:

This policy is subject to change without notice. For the most current version, please visit https://www.genviro.store.